Shipping policy

Shipping Policy
Last updated: March 4, 2026

We ship all orders from Sundre, Alberta, Canada via Canada Post, UPS, or FedEx.

Processing Time: Orders are typically packed and shipped within 1–3 business days.

Shipping Rates:

Canada (Domestic):

• Delivery: 3–9 business days
• Shipping rates based on order total:
  • $80–$85.99: $8 CAD
  • $86–$130.99: $12 CAD
  • $131–$200.99: $20 CAD
  • $201–$250.99: $25 CAD
  • $251–$340.99: $34 CAD
  • $341–$550.99: $55 CAD
  • $551–$599.99: $58 CAD
  • $600–$799.99: $65 CAD
  • $800–$999: $80 CAD
  • $1,000–$1,499: $100 CAD
  • $1,500+: $150 CAD

United States:

• Delivery: 4–8 business days
• Shipping rates based on order total:
  • $80–$85.99 USD: $8 USD
  • $86–$130.99 USD: $12 USD
  • $131–$200.99 USD: $20 USD
  • $201–$250.99 USD: $25 USD
  • $251–$340.99 USD: $34 USD
  • $341–$550.99 USD: $55 USD
  • $551+ USD: $58 USD
• Duties/taxes: None (under CUSMA, HS Code 2309.90)
• A commercial invoice + ingredient documentation is included with every shipment

Tracking: You'll receive an email with tracking info once your order ships.

Lost or Damaged Packages:
Contact us at orders@bioequine.com within 14 days of delivery date.

Questions? We're happy to help: orders@bioequine.com